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Key Account Manager

Hello you, hooked on growth - this is a one in a million chance to put a foot print (in so many ways) on growing a B2B in an exciting business combining tech and retail!
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Does selling the world’s fastest, most well-designed footwear AI and 3D scanner to brands and retailers across the globe sound like an exciting challenge?  


 

Volumental is growing our sales and marketing teams to multiply revenue over the next year, and we need passionate and motivated people to make it happen!

At Volumental, we’re passionate about creating a great shopping experience and helping people find the best products for them (both fit and style) - starting with shoes. To do that we 3D scan people’s feet and use AI to find or create shoes that fit you perfectly. This data also helps our customers, mainly world leading brands, to develop better products. Volumental’s 3D technology is currently live in more than 1000 stores in 35 countries.

We’re in a strong growth phase. In two short years, since we rolled out our first scanner in 2016, we now help thousands of people every day find shoes that fit. Our solution is a crucial part of making footwear retail more efficient, personalised and sustainable. We do this by utilising our beautifully designed high tech software and hardware, at present unparalleled in the global retail industry.

Volumental is a young and supportive company with a friendly and talented team of 21 different nationalities. We have a collaborative atmosphere and believe in developing our employees and growing our business while having fun at work. 

 

What will you do?

  • You will be the main point of contact for strategically important and growing customers. In your role you will develop the Volumental-Customer relationship to ensure our solution is being implemented successfully, receive feedback, communicate the status of customisations and future updates, collect and provide usage insights and understand the customer’s growth potential and strategic priorities.
  • Be a trusted adviser, by keeping track of relevant industry news and understanding the impact of our solution on the trends driving the industry forward, you will help our customers continuously innovate their customer experiences and product offerings.
  • Participate in product stakeholder meetings to ensure we are meeting (and predicting) our customers’ needs on all fronts and that we are on track with our deliverables to customers. As the tech and product teams share their priorities and timelines, you will ensure that they align with customer expectations and that we are forthcoming with any expectation mismatches.
  • Grow our customers through upselling our existing and new products. Proactively identify growth opportunities and show how our new products will contribute to the targets set by our customers.
  • Meet face to face with key customers for annual or semi-annual strategic reviews at their HQ with all the relevant stakeholders. Our customers are based around the world so this will require international travel.
  • All the other things! One week you may be presenting our next product in a boardroom and the next you might be supporting the sales team. We’re growing, but we are still a startup and you need to thrive in an intense and very collaborative environment.


We are excited about you because:

  • You are a collaborative team member with low prestige, willing to jump in where needed.
  • You have worked with B2B sales and/or project management in or with large, multinational corporations. You are skilled at running projects with several stakeholders.
  • You thrive on the challenge of joining a startup, where things are still being created, but they move fast and you can see the impact of your work on a daily basis. 
  • You are driven, analytical and organised – able to see the big picture and sweat the small details. You enjoy creative problem solving and analysing what can be improved in our customer interactions to ensure we do better moving forward.
  • You are tech-savvy – you do not need to have a PhD in Robotics or AI (we have five of those already) but you will be learning to sell a highly technical product and a technical background is a huge plus.
  • You are easy to talk to. This role will require cross-cultural communication with stakeholders throughout large organisations.
  • You are willing to travel. We work with customers around the world and this role will require regular travel to attend customer meetings, fairs and conferences.
  • You are comfortable working in English (other languages are a plus) – our customers are in 35 countries and our team of 45 consists of 21 nationalities. This is part of what makes Volumental a great place to work!


We encourage a diversity of applicants to apply. Welcome to Volumental!

Apply for this job

Or, know someone who would be a perfect fit? Let them know!

Perks & Bribes

  • Awesome Team

    Our number one perk is the people you’ll be working with every day. This team is a diverse group of super talents, ready to cheer you on and help you grow. Plus, we do a ton of fun stuff together - everything from ping pong tournaments to hackathons.

  • Options Program

    We have regular options programs, so that everyone who works here long-term can own a stake and take part in the success of Volumental.

  • Focus on Health & Productivity, Flexible Hours

    Early bird? Night owl?* All are welcome! We want our employees to take care of every aspect of their health, which means working on a schedule that feels right for you.

    *We were going to make a bird pun here, but that seemed like a cheep shot.

  • Conferences & Courses

    We thrive on knowledge, and that might need boosting from time to time.

THIS IS WHERE THE FUTURE IS BEING MADE

Our speed is what makes us stand out against the competition, so we believe in learning fast and moving even faster. In a single year, we went from being a pure software company to mass-producing the leading hardware and software solution on the market: our scanners are currently live in 35 countries and more than 1000 stores across the world!

As an expanding startup with many global customers and Venture Capital backing, we nourish a flat organizational structure and are open to new ideas. 

We considered writing a little something here about how we’re making the world a better place by minimizing waste from ill-fitting shoes. But we have to be honest with you. Because our product makes the shopping experience pretty great (the words “mesmerizing,” “jaw-dropping,” and just plain “fun” come to mind), we probably make people buy even MORE shoes. But fear not: we’re always trying to find more sustainable ways of producing footwear (our expert Sofie is on top of that). And besides saving the planet, there are a whole bunch of reasons why you should want to work at Volumental.

A popular one? The office dogs, Pixel and Mischa, are always up for cuddles. They keep our happy hormones high. Another one is those clever peeps – your future coworkers – who keep the lunch discussions and our #random Slack channel intriguing. A lot of people think it’s cool to join a startup, but it’s also really hard. If you want to be part of building something from scratch (whether that’s customer service, user interfaces, or designing our most breathtaking product features), this is the place to make that lasting impression. 

Already working at Volumental?

Let’s recruit together and find your next colleague.

email
@volumental.com
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