Sales Operations / Support Coordinator
Volumental is the footwear industry's leading FitTech™ company, using 3D scans and a one-of-a-kind, AI-powered recommendations engine (with 60 million scanned feet) to match everyone with the footwear styles and sizes that fit them best whether you are shopping in-store or online.
Our vision is “a world without sizes, where every body fits”. With top brand and retail partners worldwide, including New Balance, Red Wing Shoes, The Athlete's Foot, Fleet Feet, Intersport, Sun & Sand Sports, and XXL, our footprint spans 3000+ stores across 58 countries, and growing!
The role
We are looking for a proactive and detail-oriented Sales Operations & Support Coordinator to join our Commercial team. In this role, you will work closely with our Key Account Managers (KAMs), Account Executives (AEs), Customer Success Managers (CSMs), and the Business Operations Lead to streamline processes, ensure smooth customer onboarding, and monitor the usage of our in-store scanners after delivery.
This role is ideal for someone who thrives behind the scenes, keeping everything running smoothly and flagging issues before they become problems. You’ll play a critical role in making sure our customers are not just sold, but fully set up for success.
Key Responsibilities:
- Post-Sale Execution & Activation
- Oversee the scanner delivery process and ensure all stakeholders are aligned.
- Track scanner installation, activation, and initial usage.
- Proactively follow up on new installations to ensure the scanner is being used consistently.
- Sales Process & Administrative Support
- Prepare and manage order forms, quotes, and contracts.
- Coordinate internally to ensure timely delivery, onboarding, and support.
- Maintain up-to-date records and notes in the CRM system (HubSpot).
- Support pricing or contract updates and internal documentation flows.
- Sales Operations & Reporting
- Generate and maintain sales reports, customer onboarding trackers, and usage dashboards.
- Monitor key milestones in the customer lifecycle, from signed contract to steady usage.
- Help improve internal checklists, handoff procedures, and operational workflows.
- Enablement & Internal Support
- Support the team with presentations, templates, and process documentation.
- Assist in onboarding new sales team members with access, tools, and process support.
- Keep price lists, product information, and FAQ materials current and accessible.
Qualifications:
- 1-3 years’ experience in a sales operations, customer onboarding, or a coordinator role.
- Strong organizational skills and the ability to drive processes across teams.
- Detail-oriented with a hands-on approach and follow-through mindset.
- Comfortable with CRM systems (e.g., Salesforce, HubSpot) and spreadsheet tools.
- A clear communicator who’s confident raising red flags or nudging others into action.
- Fluent in English.
Bonus - Not required, but nice to have:
- Experience working in SasS, retail tech, or customer success environments.
- Familiarity with hardware logistics, or usage tracking tools.
- Interest in continuous improvement and operations automation.
What we offer you:
- A central role in a collaborative and growing sales organization.
- The opportunity to shape and refine how we deliver value to customers post-sale.
This is a full-time position based in Stockholm, reporting to the Business Operations Lead.
You'll be an essential part of the greater whole — able to drive initiatives and steer development while at the same time collaborating with other subject matter experts on our team. We encourage a diversity of candidates to apply!
- Department
- Sales & Customer Success
- Locations
- Stockholm
- Remote status
- Hybrid
Stockholm
Perks & Benefits
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Modern and international work environment 🌍
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Dog-friendly office 🐕
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Monthly budget for team activities 🎭
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Flexible Public Holidays Policy 📆
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Personal Learning Budget and access to Coaching
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Work Away From Office Policy 🏡
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Flexible work hours 🕒
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Occupational pension at ITP1 level 💎
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Options Program 📈
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Parental pay top-up 🐣
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Wellness allowance 🚴♂️
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Sponsorship of Residence and Work Permit in Sweden 🌟
This Is Where The Future Is Being Made
We think there are a whole bunch of reasons why you'll want to work at Volumental. A popular one? Our office dogs team is growing and it is always up for cuddles. Another one is all the smart people – your future coworkers – who keep the lunch discussions and our #random Slack channel intriguing. A lot of people think it’s cool to join a scale up, but it’s also really hard. If you want to be part of building something from scratch (whether that’s customer service, user interfaces, or designing our most breathtaking product features), this is the place to make that lasting impression.
About Volumental
At Volumental, we're revolutionizing footwear shopping with our vision: a world without sizes, where every body fits. As the leading FitTech company, we combine 3D scanning and AI to match shoppers with their perfect-fitting shoes, both in-store and online.
We've helped over 30 million people find their ideal fit. Our technology is used in 3000+ locations across 60+ countries, serving retailers from local boutiques to global brands like New Balance, Crocs, The Athlete’s Foot and Fleet Feet.
We're not just solving fit issues – we're transforming the entire footwear industry. By providing personalized, data-driven recommendations, we boost conversion rates and customer satisfaction for our partners.
Join us in creating a future where fit is not a size, it's a feeling.
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